COVID-19 Updates

Complaints & Concerns

Our Members are held accountable to a high level of professional standards

MTAM holds its members to a high standard and requires adherence to a Code of Ethics and Standards of Practice. Massage therapy is not yet a regulated health profession in Manitoba, although our application has been approved and the process to regulate is underway. Therefore, any disciplinary action can be enforced only within our membership. This means that if MTAM revokes a membership, that person can continue working in Manitoba without being affiliated with any massage association. We cannot prevent a person from practicing, only from practicing as a member with MTAM.  

If you feel that that you have been treated in an unskilled or unprofessional manner, you are encouraged to discuss it with the therapist involved whenever possible. If that does not bring about a satisfactory solution, you may wish to pursue the issue with the business owner. If you still feel that your concern has not been adequately addressed, please forward your concern to MTAM. 

Important! The MTAM can only investigate complaints related to our members and does not investigate sexual assault or insurance fraud. Anonymous complaints will not be pursued. 

To file a complaint with MTAM, complete the Complaint Form and Authorization Form and send it to the Executive Director. 

If you feel that your interaction with a therapist was in violation of local laws, e.g., sexual, physical or emotional abuse, theft or fraud, we recommend that you contact the police in your area. 

Sexual Assault: To report a sexual assault call 9-1-1 in emergency situations or local emergency services where 911 is not available or 204-986-6222 for non-emergency situations. To speak to a detective from the Winnipeg Police Sex Crimes Unit in confidence, call 204-986-6245 

Insurance Fraud:  If you have witnessed or have information about insurance fraud or a potential crime, you can: 

  • File a report with local police and/or a provincial Crime Stoppers  

  • Make an anonymous call, 24/7, to 1-877-IBC-TIPS (422-8477) 

  • Complete an anonymous online tip form  to the Insurance Bureau of Canada. 

I Have a Concern Only, Not a Formal Complaint

If you have a concern about an MTAM member, but do not want to make an official complaint, please phone the Executive Director directly: 204-927-7977 or email